A Service Call Out is at the request of a Company and/or approved person, for the purposes of a Luna Machinery appointed technician to attend a site for the repair or servicing of a Luna Machinery supplied product or similar products. A Service Call Out is by appointment only and at your specific request.
Standard Call Outs are by scheduled appointment during normal business hours, at our convenience and a mutually agreed time.
The standard call out fee is $110.00 (ex GST) and includes 100km travel from our Kings Park facility Thereafter, labour is charged at $140.00 (ex GST) per hour. Long distance travel by negotiation.
The Service Call Out fee will only be charged for the initial visit. If the fault is unable to be rectified at the initial visit, further visits will be by agreement and associated costs will be estimated and discussed in advance.
Technicians carry an extensive range of parts, but on occasion further parts may be required and we will advise this as soon as practical. Detailed information as to the nature of the problem and make/model of the machine can aid the technician in bringing a selection of suitable parts.
Parts and consumables are not included in the service fee. These will be billed in addition to the labour charge and will be based on parts supplied and/or installed. All parts are supplied with a 12 month warranty on their repair or replacement if found to be faulty due to a manufacturing or installation fault.